365jili Privacy Policy
Last updated: 2025 — Applies to all registered members in the Philippines.
Your privacy matters to us. This Privacy Policy explains what personal information 365jili collects from members in the Philippines, how we use and protect that information, and what rights you have over your own data. By registering an account or using any part of our platform, you agree to the practices described in this document. We are committed to handling your data responsibly and in compliance with applicable Philippine data privacy regulations, including the Data Privacy Act of 2012. If you have any questions about this policy, please refer to our FAQ page for guidance.
What Information We Collect and Why
1. Account Registration Data
When you create an account on 365jili, we collect the personal information you provide during the registration process, including your full name, date of birth, email address, mobile number, and preferred username. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years old as mandated for online gaming in the Philippines, and set up your member profile. We also collect your residential address to comply with know-your-customer (KYC) obligations under Philippine regulations. Without this information, we are unable to open or maintain an account for you. All registration data is stored securely and accessed only by authorised personnel for the purposes described in this policy. You are responsible for ensuring that the information you provide is accurate and up to date at all times.
2. Payment and Transaction Data
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment-related information such as your bank account details, e-wallet identifiers, and transaction history on the platform. This data is used solely to facilitate financial transactions, detect fraudulent activity, and comply with anti-money laundering requirements applicable in the Philippines. We do not store full card numbers or sensitive authentication credentials on our servers; payment processing is handled through secure, regulated third-party payment providers. Transaction records are retained for the period required by applicable law and are accessible to you through your account history. If a withdrawal request requires additional identity verification, we may ask for supporting documents such as a government-issued ID. All payment data is encrypted in transit and at rest using industry-standard protocols.
3. Platform Usage and Device Data
When you use the 365jili platform — whether on a mobile device or desktop browser — we automatically collect certain technical information to ensure the service functions correctly and securely. This includes your IP address, device type, operating system, browser version, session duration, pages visited, and in-game activity logs. Usage data helps us identify and resolve technical issues, optimise the platform experience for Filipino members, and detect unusual patterns that may indicate account compromise or abuse. We may also collect approximate location data derived from your IP address to verify that you are accessing the platform from within the Philippines. This data is not used to build advertising profiles or sold to third parties. Aggregated, anonymised usage statistics may be used internally to improve our services.
4. Communications and Support Data
If you contact our support team or submit a query through the platform, we collect the content of your messages, your contact details, and any attachments you provide. This information is used to respond to your enquiry, resolve disputes, and improve the quality of our customer support for members across the Philippines. Support interactions may be recorded and retained for quality assurance and training purposes. We may also send you service-related communications such as account notifications, security alerts, and updates to this Privacy Policy; these communications are not optional as they are necessary for the operation of your account. If you have opted in to receive promotional communications, you may withdraw that consent at any time by following the unsubscribe instructions included in those messages. We will not send unsolicited marketing messages to members who have not opted in.
How We Protect Your Data and Your Rights
Security Measures We Apply
365jili applies a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is protected using Transport Layer Security (TLS) encryption, and sensitive data at rest is stored using strong encryption standards. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff with access to member data are subject to confidentiality obligations. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine regulatory authority within the timeframes required by law. We also maintain incident response procedures to contain and remediate any security incidents promptly. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your account.
When We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with carefully selected service providers who assist us in operating the platform, such as payment processors, identity verification providers, fraud detection services, and cloud infrastructure partners — all of whom are contractually required to handle your data securely and only for the purposes we specify. We may also disclose your information to Philippine government authorities, law enforcement agencies, or regulatory bodies when required to do so by law, court order, or to protect the rights and safety of our members and the public. In the event that 365jili undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will inform you of any such transfer in advance where practicable. All third-party data processors we engage are assessed for their data protection practices before being appointed.
Your Data Rights as a Philippine Member
Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have a number of rights in relation to the personal data we hold about you. You have the right to be informed about how your data is collected and used, the right to access a copy of your personal data, and the right to correct any inaccurate or incomplete information in your account. You may also request the erasure of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please refer to the contact information available in our FAQ section. We will respond to all verified data rights requests within the timeframes required by applicable law.
How Long We Keep Your Data
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering and gaming regulatory requirements. Transaction records are typically retained for a minimum of five years following the date of the transaction, in line with regulatory guidance. If you request account closure, we will deactivate your account and cease active processing of your data, but we may retain certain records for the legally required retention period before securely deleting them. Data that is no longer required for any legal, regulatory, or operational purpose is disposed of securely using methods appropriate to the sensitivity of the information. We periodically review our data retention schedules to ensure we are not holding personal data for longer than necessary. If you have questions about how long specific categories of your data are retained, you can find further guidance in our FAQ section.
Questions About Your Privacy?
If you have any questions about how 365jili handles your personal data, or if you would like to exercise your data rights, our FAQ section is the best place to start. You can also review our Terms and Conditions and Responsible Gaming page for more information about how we operate.