365jili Responsible Gaming
Our commitment to safe, enjoyable play for every member in the Philippines.
At 365jili, we believe that gaming should always be a source of entertainment — never a source of stress, financial hardship, or harm. We are committed to providing every Philippine member with the tools, information, and support needed to keep their gaming experience positive and within healthy limits. This page outlines our responsible gaming principles, the practical controls available to you, and where to turn if you or someone you know needs help. We encourage all members to read this page carefully and to make use of the features described here at any time.
Tools That Keep You in Control
365jili provides a set of practical account controls that you can activate at any time through your member profile or by contacting our support team. These tools are designed to help you stay within the limits that work best for your lifestyle and budget.
Deposit Limits
You can set a daily, weekly, or monthly deposit cap on your account to make sure your spending stays within a budget you are comfortable with. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period of at least 24 hours. Reducing a limit, however, takes effect right away. This feature is available to all registered members in the Philippines at no cost and with no restrictions. We strongly encourage every member to set a deposit limit when opening their account, even if they feel confident about their spending habits. Having a hard cap in place removes the temptation to exceed your own budget during an exciting session. It is one of the simplest and most effective responsible gaming tools available on the platform.
Session Time Reminders
It is easy to lose track of time when you are enjoying a game, which is why 365jili offers session time reminders that alert you after a set period of play. You can choose your preferred reminder interval — for example, every 30, 60, or 90 minutes — and the platform will display a notification prompting you to take a break or review your session. These reminders are not forced logouts; they are gentle nudges that keep you aware of how long you have been playing. Research consistently shows that regular breaks improve decision-making and reduce the risk of impulsive wagering. We recommend combining session reminders with a deposit limit for the most effective self-management setup. You can update your reminder preferences at any time from your account settings.
Cooling-Off Period
If you feel that you need a short break from gaming without committing to a full self-exclusion, you can request a cooling-off period of 1, 7, 14, or 30 days. During this period, your account will be temporarily suspended and you will not be able to log in, place bets, or make deposits. Any pending withdrawals will still be processed normally during a cooling-off period. This option is ideal for members who recognise early warning signs and want to pause before the situation becomes more serious. The cooling-off period begins immediately upon request and cannot be reversed once activated. After the period ends, your account will be automatically reactivated and you can resume playing if you choose to do so. We encourage you to use this time to reflect on your gaming habits and seek support if needed.
Self-Exclusion
For members who feel they need a longer or permanent break from online gaming, 365jili offers a self-exclusion option that closes your account for a minimum period of six months or permanently. Once self-exclusion is activated, your account is immediately deactivated and you will not be able to register a new account on the platform during the exclusion period. We will also take reasonable steps to ensure that you do not receive any promotional communications during this time. Self-exclusion is a serious commitment and is not reversible before the chosen period expires. If you are struggling with problem gambling, we strongly encourage you to choose self-exclusion and to reach out to a professional support organisation. Our support team can guide you through the process and ensure your exclusion is applied correctly and promptly.
Recognising When Gaming Becomes a Problem
Problem gambling can affect anyone, regardless of age, income, or experience. Being aware of the warning signs is the first step toward getting help. The following indicators may suggest that gaming is having a negative impact on your life or the life of someone you care about.
If you recognise any of these signs in yourself or someone close to you, please do not wait to seek help. Early intervention makes a significant difference. You can use the self-exclusion or cooling-off tools described above, speak to our support team, or contact a professional organisation that specialises in gambling-related support. Remember that reaching out is a sign of strength, not weakness, and that recovery is absolutely possible with the right support in place.
Our Pledge to Philippine Members
Responsible gaming is not just a policy at 365jili — it is a core part of how we operate. We are committed to maintaining a safe, fair, and transparent environment for every member across the Philippines.
Age Verification
We verify that all members are at least 21 years old before allowing any real-money activity, in line with Philippine gaming regulations. Underage gaming is strictly prohibited on our platform.
Fair Play Standards
All games on the 365jili platform use certified random number generators to ensure fair and unpredictable outcomes. We do not manipulate results and we publish our fairness commitments openly for all members to review.
Support Access
Our member support team is available to assist with responsible gaming requests at any time. Whether you need to set a limit, request a cooling-off period, or discuss self-exclusion, we are here to help without judgement.
Where to Get Help in the Philippines
If you or someone you know is struggling with problem gambling, the following organisations provide free, confidential support to people in the Philippines:
- National Council on Problem Gambling Philippines — provides counselling referrals and educational resources for individuals and families affected by problem gambling.
- Department of Health (DOH) Mental Health Hotline — offers free mental health support and can connect callers with appropriate professional services nationwide.
- Gamblers Anonymous Philippines — a peer support community for individuals who want to stop gambling, with regular meetings available in major Philippine cities.
You can also visit our FAQ page for more information on how to activate account controls or reach our support team directly.
Play Smart, Stay in Control
Gaming is most enjoyable when it stays within healthy limits. If you have questions about your account, want to set up responsible gaming controls, or simply want to learn more about how 365jili supports safe play, our FAQ section is a great place to start. You can also review our Terms and Conditions or Privacy Policy for full details on how we operate.